Our Shipping and Returns policy
Shipping Rates & Times
We offer free worldwide express shipping (2-3 business days) on orders larger than 600 EUR. For orders less than 600 EUR, your delivery options will be available at checkout.
Free returns are offered for every item we ship.
We are unable to deliver to PO boxes.
As we are unable to deliver to certain areas (you will find the list of the countries at check out), we suggest that you select a different shipping destination or contact our Customer Care team to help you find a solution.
Taxes and Duties
COSY SUNDAY makes your shopping experience comfortable. We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be calculated according to your shipping destination and already included in the price you see in the shop.
Global Exchanges and Returns
COSY SUNDAY offers complimentary shipping for any item you'd like to return. In our continuous effort to keep our brand 100% sustainable, while bringing the most swift and effortless shopping experience to our customer, we must limit free exchanges to Europe region (including: UK and Northern Ireland , Switzerland ). We are working on finding a sustainable solution for our clients overseas.
If you are located outside of Europe and require an exchange, please return the item back to us in exchange for store credit, and order a new one in the correct colour or size.
Shipping Insurance for our Products
We and our courier partner assure that we'll keep your purchase safe until it reaches you. Once your purchase has been delivered to the specified address and signed for , it is no longer covered by insurance.
If the package goes missing we may choose to open an investigation in collaboration with our delivery partner. Please contact Customer Care if you have this issue.
Exchanges and Returns Policy
All products must be returned within 14 days, in an unused state and in original packaging (fibre dustbag, box), with tags attached to them (including the COSY SUNDAY security tag).
We reserve the right not to accept the item if it shows any considerable wear or damage or any other alteration to its original form . This may otherwise reflect in a reduction in the refund or exchange accordingly.
Some circumstances which will lead to reductions are:
The item has been used, worn, damaged or washed
The COSY SUNDAY tags were not attached to the product when it was returned
The COSY SUNDAY security tag (Neon Green) was not attached to the product when it was returned
Any integral part of the packaging, such as the fibre dustbag, has not been returned
We will contact you if an issue arises with your refund for any of these reasons. If we cannot carry out the refund in full, we do offer the possibility to have the items shipped to you at your own expense.
In the event that the purchased item does not satisfy you and you would like to exchange it for a different item (not just a different size), we invite you to return the item to gain credit on the website, and use it to purchase your desired item. You will receive the entirety of the amount spent originally as long as the requirements specified above are satisfied.
Please note that if it is noticed that a suspicious amount of your orders are being returned, we reserve the right to deny you the use of the Returns and Exchanges service in the future. You will be informed at the moment that the decision is taken. This is done to prevent fraudulent activity and help us maintain a sustainable profile. We thank you for our understanding.